Frequently Asked Questions
Products and Customization
Q: What types of products does BJPDS offer?
A: BJPDS offers a wide range of products including PRIDE merchandise, decals, magnets, home decor, art prints, digital downloads, apparel, and pop culture items. Our specialty is pop culture-themed notepads, perfect for TV and movie enthusiasts!
Q: Can I customize my order?
A: Yes, we offer customization options for many of our products. Please contact us directly at order(at)bjpds.com with your specific customization request, and we’ll be happy to discuss the possibilities with you.
Q: Are your products eco-friendly?
A: We strive to offer eco-friendly options whenever possible. Please check individual product descriptions for specific details on materials and sustainability practices.
Q: How do I care for my BJPDS product?
A: Care instructions vary by product. Generally, we recommend hand washing apparel and avoiding harsh chemicals for cleaning home decor items. Specific care instructions are provided with each product.
Ordering and Payment
Q: How can I place an order?
A: You can easily place an order through our website at www.bjpds.com, or through our shops on Etsy, and Spoonflower. Simply select your desired items, add them to your cart, and follow the checkout process.
Q: What payment methods are accepted?
A: We accept a variety of payment methods including credit cards, PayPal, and other popular payment gateways. Please see our checkout page for all available options.
Q: Can I change or cancel my order after it’s been placed?
A: If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.
Shipping and Delivery
Q: How long does shipping take?
A: Shipping times vary based on your location and the product ordered. Typically, orders are processed within 2-3 business days, with shipping taking an additional 3-7 business days for domestic orders.
Q: Do you offer international shipping?
A: No, we do offer international shipping.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.
Returns and Refunds
Q: What is your return policy?
A: Due to the nature of how our products are created, we cannot offer refunds.
Copyright and Usage
Q: Are your designs copyrighted?
A: Yes, all designs created by BJPDS are copyrighted and not for commercial use. We take great pride in our original creations and protect them accordingly.
Q: Can I use your designs for commercial purposes?
A: Our designs are intended for personal use only. If you are interested in commercial use, please contact us to discuss licensing options.
Care Instructions
Q: How do I care for my apparel?
A: For apparel, we recommend washing with like colors in cold water and hang drying to preserve the fabric and design.
Q: What are the care instructions for home decor items?
A: Home decor items should be dusted regularly and cleaned with a soft, damp cloth. Avoid using harsh chemicals or abrasive materials.
About BJPDS
Q: Who is behind BJPDS?
A: BJPDS is owned and operated by Bert & Amy Jones, specializing in creative services and unique product designs. Our studio is dedicated to providing quality products and excellent customer service. We are a women and LGTBQ+ owned business.
Q: How can I contact BJPDS?
A: You can contact us via email at design(at)bjpds.com, or through our social media channels on Instagram, Facebook, and Pinterest.
Q: Do you offer gift-wrapping services?
A: No